Q7 Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Q7 Casino website, account services, games, payment functions, promotions and other features made available through the website. They form a legal agreement between you and the operator of the service. If you do not accept these terms, you must not register, deposit, play or otherwise use the website.

You should read these terms together with the Privacy Policy, Responsible Gaming information and any specific rules or conditions shown on a game, promotion or payment page. Where additional terms apply, they may explain matters such as eligibility, participation requirements, wagering conditions, withdrawal restrictions, expiry dates or other limits. If a specific term conflicts with these general terms, the specific term will normally apply to the relevant service or promotion.

The website may be updated from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs, technical developments or operational decisions. The current version published on the website applies from the date it is posted, unless a different commencement date is stated. You are responsible for checking the terms periodically. Continued use of the website after an update indicates acceptance of the revised terms.

Lawful use

You may use Q7 Casino only where online gambling is lawful for you and where the services are available to you. Gambling rules can differ between Australian states and territories and may also depend on where you are physically located. You are responsible for understanding and complying with the laws that apply to you. Q7 Casino may restrict access to the website or particular services in some locations.

• You must not use the website for an unlawful purpose or in a way that breaches these terms.
• You must not attempt to bypass location, identity, age, security or account controls.
• You must not use the website on behalf of another person or allow another person to use your account.
• You must not interfere with the operation, security or availability of the website.

2. Eligibility, registration and accounts

To open and use an account, you must meet the minimum legal age that applies to online gambling in your location and satisfy all other eligibility requirements. In Australia, gambling is generally restricted to people aged 18 or over, but you should confirm the rules applying in your state or territory. Q7 Casino may refuse registration or restrict an account where eligibility cannot be established.

During registration, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to establish your identity, eligibility or ability to use the payment services. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a secure password, do not reuse it unnecessarily and notify Q7 Casino promptly if you suspect that your account has been accessed without permission. You must not sell, transfer, lend or otherwise share your account. Any account opened for another person, or controlled by another person, may be suspended or closed.

Identity and security checks

Q7 Casino may carry out age, identity, location, payment, fraud, responsible gambling and source-of-funds checks. You may be asked to provide documents or information for these checks. Documents should be genuine, readable, current where applicable and provided in the requested format. While a check is in progress, access to some account functions may be limited. Failure to complete a reasonable check may prevent registration, deposits, withdrawals or continued use of the service.

Q7 Casino may take action where there is a suspected breach of these terms, fraud, collusion, money laundering, use of a third party's payment method, account misuse or other prohibited conduct. Action may include requesting further information, cancelling a transaction, suspending an account or closing an account, subject to applicable law.

Account closure

You may ask for your account to be closed at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or responsible gambling. Q7 Casino may close or suspend an account where it reasonably considers this necessary for security, compliance, responsible gambling, operational or legal reasons. Any remaining balance will be handled in accordance with applicable law and any required verification.

3. Deposits, withdrawals and gaming activity

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use another person's card, bank account, digital wallet or other payment instrument without permission. Payment methods, processing arrangements, minimum or maximum amounts and availability may vary. The information shown at the time of a transaction is the applicable information for that transaction.

You should check all payment details before confirming a deposit or withdrawal. Q7 Casino may delay, reject or reverse a transaction where information is incomplete, a payment cannot be verified, a payment provider declines the transaction, a security review is required or the transaction would breach these terms or applicable law. You may also be responsible for charges imposed by your bank, payment provider or other third party.

Withdrawals may be subject to account verification, payment checks, applicable game or promotion terms and any legal or security requirements. Q7 Casino may return funds through an appropriate verified payment method and may ask for additional information before completing a withdrawal. You should not treat a pending balance as available income until the transaction has been completed.

Games and bets

You must review the rules, paytable and other information for a game before playing. A wager is normally treated as accepted when it is recorded by the system. If there is a technical error, incorrect display, communication failure or other material system problem, Q7 Casino may review the affected activity and take reasonable corrective action, subject to applicable law. You should not continue playing if you believe a game is not operating correctly.

Game outcomes are determined by the relevant game system and are not guaranteed. Past results do not predict future results. You accept that gambling involves financial risk and that you may lose money. You should only wager money that you can afford to lose and should never use gambling as a way to solve financial problems.

• Check the stake and game settings before confirming a wager.
• Do not chase losses or increase stakes because of a previous result.
• Do not use borrowed money, essential household funds or money intended for bills.
• Stop playing and seek support if gambling is causing stress, conflict or financial difficulty.

4. Promotions, privacy and responsible gambling

Promotions and offers

Any bonus, reward, competition, free-play offer or other promotion is subject to the promotional terms shown with that offer. Those terms may set out eligibility requirements, a qualifying period, contribution rules, wagering conditions, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the full promotional terms before participating.

Unless a promotion states otherwise, a person may participate only through their own account and only once where the offer is limited to one participation. Q7 Casino may withdraw or amend an offer where it has been used in error, where a participant is ineligible or where misuse, fraud or a breach of the promotional terms is suspected. Promotional balances and rewards may be removed when an account is closed or suspended, subject to applicable law.

Privacy and communications

Personal information is handled in accordance with the Q7 Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide the services, process payments, verify identity and age, protect accounts, prevent fraud, meet legal obligations, manage responsible gambling risks and improve the website. You should review the Privacy Policy for more information about collection, use, disclosure, retention and your available privacy rights.

By creating an account, you agree to receive service-related communications needed to operate or secure your account. Marketing communications will be handled in accordance with applicable law and available preferences. You can use the relevant unsubscribe or account settings where provided, although essential service, security or legal messages may still be sent.

Responsible gambling

Q7 Casino supports informed and responsible play. Gambling should be an entertainment activity, not a source of income. You can consider setting personal limits on deposits, time or spending before you begin, and you should take regular breaks. If you feel that gambling is becoming difficult to control, use the account restriction or self-exclusion options available through the website, or seek help from an appropriate gambling support service.

Requests for self-exclusion or other gambling restrictions may affect access to some or all services. You must not try to open a new account or use another person's account to avoid a restriction. Responsible gambling measures are intended to support your choices, but you remain responsible for complying with them and for providing accurate information about your circumstances.

5. Website use, liability and complaints

The website is provided for personal use. Content, features and availability may change, and some services may be unavailable from time to time because of maintenance, technical faults, security measures, provider issues or events outside reasonable control. Q7 Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device or network.

You must not copy, modify, distribute, reverse engineer, scrape or commercially exploit the website or its content unless permitted by law or authorised by Q7 Casino. Trade marks, designs, text, graphics, software and other materials remain protected by applicable intellectual property laws. You must not upload harmful code, attempt unauthorised access or use automated tools to interfere with the website.

To the extent permitted by law, Q7 Casino is not responsible for loss caused by your failure to protect account details, your use of an unauthorised payment method, interruption outside reasonable control, inaccurate information supplied by you or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Questions and complaints

If you have a question, believe a transaction or account issue needs review, or wish to make a complaint, use the support or contact options displayed on the Q7 Casino website. Provide enough information for the matter to be identified, including relevant dates, transaction references or screenshots where appropriate. Q7 Casino may request further information so that the issue can be investigated fairly and securely.

You should keep your account information secure and cooperate with reasonable requests during an investigation. Complaints will be considered in accordance with applicable procedures and law. These Terms & Conditions are intended to be read fairly and together with the other information published on the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

By using Q7 Casino, you confirm that you have read these Terms & Conditions, understand the risks of gambling and agree to follow the rules that apply to your account, games, payments and promotions. If you do not understand any part of these terms, do not proceed until you have obtained appropriate clarification.