Privacy Policy

About this Privacy Policy

Q7 Casino respects the privacy of its players and aims to handle personal information in a clear, careful and responsible way. This policy describes the types of information an online casino site may collect, the purposes for which it may be used, how it may be shared, and the choices available to players.

This policy applies to information collected through the Q7 Casino website, account services, customer support channels, payment and gaming functions, and other related online interactions. It also applies when you browse the website without creating an account, although the information collected from a visitor may be more limited.

By using the website or providing information, you acknowledge that your information may be handled as described in this policy. Some services may require certain information to be provided before an account can be opened, verified or used. If you do not provide information that is necessary for a particular function, that function may not be available.

This policy should be read together with any applicable website terms, responsible gaming information and notices shown during account registration or while using the services. Information may be updated from time to time to reflect changes in the website, business processes or privacy requirements. The current version published on the website will apply from its stated or implied publication date.

Information that may be collected

The information handled by an online casino site depends on how you use the services. Q7 Casino may collect information that you provide directly, information created through your account activity, and technical information collected when you use the website.

Account and identification details

• Your name, date of birth, contact details and other information supplied during registration or account management.
• Login details, account preferences, communication choices and records of your interactions with customer support.
• Information needed to confirm your identity, age, location or eligibility to use particular services.
• Verification documents or information from those documents where checks are required, such as identification evidence or information used to confirm account ownership.

Payment and transaction information

The site may handle payment and transaction records connected with deposits, withdrawals, account balances, gaming activity, refunds, adjustments and related account events. Depending on the payment method, this may include transaction references, payment status, partial payment details and information supplied to confirm a transaction. Payment information may also be processed by specialist payment providers, which may handle information under their own privacy notices.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages visited, times of access, referral information, account activity and information about how features are used. This information may be combined with account information where appropriate to maintain security, understand website performance and provide support.

The site may also receive information from service providers that help with identity checks, payment processing, security, fraud prevention, analytics, customer support or website operations. These providers may supply information or results needed to complete a particular service or check.

How information may be used and shared

Personal information may be used for purposes connected with operating an online casino service and managing your relationship with Q7 Casino. The main purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, payments, account changes and other transactions.
• Completing identity, age, location, account ownership and verification checks.
• Detecting, preventing and investigating fraud, money laundering, misuse, security incidents and other unauthorised activity.
• Meeting applicable legal, regulatory, licensing, tax, accounting and responsible gambling obligations.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Monitoring, testing and improving website performance, functionality, security and user experience.
• Sending service messages about your account, transactions, security, changes to the website or other necessary matters.
• Sending marketing or promotional communications where permitted and where you have provided the required permission or have not otherwise opted out.
• Keeping records that demonstrate how the service is operated and how relevant requests, checks and transactions have been managed.

Information may be shared with carefully selected service providers where they need it to perform services on behalf of the website. Examples may include payment processors, identity and verification providers, fraud and security specialists, technology providers, hosting providers, customer support platforms, analytics providers and professional advisers. These parties should receive only information relevant to their role and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected unlawful or harmful conduct; to enforce applicable terms; or to respond to a valid legal, governmental or court-related request. If the business or part of its operations changes ownership, information may be transferred as part of that change, subject to applicable privacy requirements.

Q7 Casino does not use personal information for unrelated purposes without a lawful basis or appropriate notice. Where consent is relied upon for a particular use, you may withdraw that consent as described in the data rights section below. Withdrawing consent may not affect processing that is required for account operation, security, verification or legal compliance.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account functions working, support secure sessions, measure website performance and understand how visitors use the site. Some cookies may be necessary for core features, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, blocking or deleting cookies may affect sign-in, website features, preferences or the way certain pages operate. Information about cookies may also be shown through website notices or settings tools when available.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee complete security. Players should use a strong, unique password, keep login details private, use trusted devices and contact support promptly if they suspect that an account or communication has been compromised. Q7 Casino may take steps to verify identity before discussing account information or completing a privacy request.

Keeping information

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and support records must be kept for a period required by law, even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may ask Q7 Casino to take action in relation to their personal information. You can exercise your data rights by emailing support@q7casino.click. Please describe your request clearly and provide enough information for the relevant account or records to be identified.

• Access your personal information and receive an explanation of how it is being used, where appropriate.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where another valid basis for deletion applies.
• Withdraw consent to marketing communications or other processing that relies on your consent.
• Ask for clarification about the handling of your information or raise a privacy concern.

If you want to stop receiving marketing messages, you may use the unsubscribe or opt-out option in the message where one is provided, or contact support@q7casino.click. You may still receive essential service communications, including messages about account security, transactions, verification, responsible gaming, changes to the service or this policy.

A request to delete information does not automatically require the deletion of every record. Information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In those circumstances, access may be restricted, processing may be limited where appropriate, or the information may be retained securely until the relevant requirement ends.

For security, Q7 Casino may need to verify your identity before providing information, changing account details or completing a request. This helps prevent someone else from accessing or altering your personal information. Requests will be considered within a reasonable timeframe, subject to the nature of the request, verification requirements and any applicable legal restrictions.

If you believe your personal information has been handled improperly, you can raise the concern by contacting support@q7casino.click. Providing relevant details, such as the account concerned, the nature of the issue and the outcome you are seeking, can help the matter be reviewed efficiently.