Responsible Gaming

Our approach to safer gambling

Responsible gaming means making conscious decisions about when, why and how much you gamble. It includes understanding that every wager has a risk of loss, accepting the result of each game and keeping gambling separate from essential spending. No strategy can guarantee a win, and previous results do not determine future outcomes.

Q7 Casino encourages players in Australia to view gambling as one leisure activity among many. It should not interfere with your relationships, work, study, health, sleep or financial commitments. You should never gamble when you are upset, under the influence of alcohol or other substances, or trying to escape personal difficulties.

We provide general information to help players make informed choices. Responsible gaming is a shared responsibility. We aim to support safer decisions, but each player must remain in control of their own gambling activity and seek assistance if gambling is becoming difficult to manage.

Important principles

• Only gamble with money you can afford to lose after paying for essentials and regular commitments.
• Decide how much time and money you will spend before you start, then follow those decisions.
• Do not chase losses by increasing your stakes or playing for longer.
• Take regular breaks and avoid gambling continuously for extended periods.
• Never borrow money, use credit intended for necessities or sell possessions to fund gambling.
• Do not assume that a win is due because you have recently lost, or that a loss is due because you have recently won.
• Keep gambling private from children and do not allow anyone under the legal gambling age to use your account.
• If gambling stops being enjoyable, stop playing and consider taking a longer break.

Planning your gambling activity

A simple plan can make it easier to keep gambling within your intended limits. Set a spending amount that fits comfortably within your discretionary budget. Treat this amount as entertainment spending, not as an investment. Once the amount has been used, do not add more money simply to continue playing.

Before you play

1. Check that your rent, mortgage, bills, food, transport, savings and other essential costs have been covered.
2. Choose a maximum amount you are prepared to lose during the relevant period.
3. Choose a time limit and decide when you will stop, whether you are winning or losing.
4. Make sure you are in a calm state of mind and are not gambling to deal with stress, loneliness, anger or disappointment.
5. Read the relevant game information and terms so you understand the basic features, risks and conditions before participating.

It can help to keep a record of deposits, withdrawals, time spent playing and your overall results. A record may show patterns that are not obvious while you are playing. Consider using banking controls, budgeting tools or other money-management settings available through your financial institution. These controls can provide an additional safeguard, but they do not replace a personal spending plan.

When you are playing

Stay aware of the time and money you are spending. Avoid increasing your stake because you feel confident, frustrated or close to a win. Do not continue merely because you have already spent money. Past spending cannot be recovered by gambling more, and attempting to do so can increase financial harm.

A win does not create an obligation to keep playing, and a loss does not create a reason to take greater risks. If you notice that you are hiding your activity, becoming distracted from responsibilities, or feeling anxious about stopping, take a break and consider speaking with a support service.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect finances, mental health, physical health and relationships. You do not need to wait for a serious crisis before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying repeatedly to cut back or stop without being able to do so.
• Chasing losses or feeling pressure to win back money quickly.
• Borrowing money, missing payments or using household funds for gambling.
• Keeping gambling secret, lying about it or feeling ashamed after playing.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Gambling to cope with stress, sadness, boredom, anxiety or other emotional difficulties.
• Feeling restless or irritable when you try to reduce or stop gambling.
• Neglecting work, study, family, health, sleep or other responsibilities.
• Experiencing arguments, financial pressure or relationship problems connected with gambling.
• Selling items, taking out loans or using money set aside for essentials to continue playing.
• Feeling that gambling is the only realistic way to improve your financial situation.

One sign does not automatically mean that you have a gambling problem, but several signs together should be taken seriously. Stop gambling, protect access to your money and speak with a qualified support provider if any of these experiences apply to you.

Steps you can take now

1. Stop playing and log out of your account.
2. Do not make another deposit while you are feeling distressed or trying to recover losses.
3. Tell someone you trust what is happening and ask them to support your plan.
4. Review your finances and prioritise essential bills and living costs.
5. Use available deposit, spending, time-out or account-closure options.
6. Contact an Australian gambling support service for confidential advice and practical assistance.
7. Seek urgent help if gambling has contributed to thoughts of self-harm, immediate danger or a serious personal crisis.

Safer gambling tools and support

Depending on the service and requirements that apply to your account, safer gambling controls may include deposit limits, spending limits, session reminders, time-outs, temporary breaks or self-exclusion. These tools are designed to help you pause and maintain control. Read the information shown when selecting a control, because settings may differ in duration, effect and whether they can be changed.

A time-out or temporary break can be useful when you want to stop gambling for a defined period. Self-exclusion is a stronger option for people who want to prevent access for a longer period or who are finding it difficult to stop independently. If you choose self-exclusion, do not open another account or use another person’s account to continue gambling.

If you would like to restrict or close your account, use the available account support options and clearly state what you need. You can ask about the available safer gambling measures, how they operate and what information may be required. Account restrictions should be treated seriously and should not be bypassed.

Getting help in Australia

Free and confidential gambling support is available in Australia through Gambling Help Online and state or territory gambling help services. These services can provide information, counselling, financial guidance and support for affected family members. You can seek assistance even if you are unsure whether your gambling is a problem.

A trusted family member, friend, doctor, counsellor or financial counsellor may also help you make a practical plan. If someone close to you is affected by gambling, you can seek support for yourself as well. You do not have to manage the situation alone.

For immediate danger or a mental health emergency, contact emergency services or an appropriate crisis support service in your area. If gambling has caused urgent financial difficulty, consider speaking with a free financial counselling service before taking out further credit or making major financial decisions.

Age and account responsibility

Only people who meet the legal age and other eligibility requirements applicable to them may use gambling services. Do not share your account credentials or payment methods. Keep devices and account access away from children and other unauthorised users. If you believe someone under the legal gambling age has accessed an account, stop the activity and seek account support.

If you have concerns about your gambling or want information about available controls, take action early. Setting a limit, taking a break or asking for support is a positive step towards staying in control.