Betting Rules

1. General betting conditions

Q7 Casino provides online gaming services subject to the rules shown on the website and the laws that apply to the player and the service. These rules are intended to give players a clear understanding of how bets are accepted, recorded, settled and reviewed. Individual games may have additional rules, including information about the objective of the game, available betting options, paytable, winning combinations, bonus features, round limits and settlement conditions.

You are responsible for reading the rules for a game before placing a wager. If a game has specific rules that differ from these general Betting Rules, the specific game rules will generally apply to that game. If there is an inconsistency between website information and the formal Terms and Conditions, the applicable legal terms will take priority to the extent allowed by law.

Eligibility and account use

You must meet the applicable minimum age and legal eligibility requirements before using Q7 Casino. Players in Australia should only use online gambling services where their participation is lawful. You must provide information that is accurate, complete and current when creating or maintaining an account. Information may be checked for identity, age, location, security, responsible gambling or legal compliance purposes.

An account is intended for the individual who registered it. You must keep your login details private and take reasonable steps to prevent another person from accessing your account. You must not sell, transfer, lend or otherwise share your account. You should notify Q7 Casino through the available account or support channel if you believe that your account details have been compromised or that activity has taken place without your permission.

• Only one personal account should be used unless Q7 Casino has expressly approved another arrangement.
• You must not register or play on behalf of another person.
• You must not use an account to conceal the identity of the person placing bets.
• You must not allow a person who is under the applicable minimum age to access or use your account.
• You must comply with any verification request that is reasonably required before or after play.

Placing a bet

A bet is normally submitted by selecting the game, stake and relevant betting option, then confirming the wager through the website. Before confirmation, check that the selected game and amount are correct. A wager is generally treated as accepted only when it has been received and recorded by the gaming system. A message, screen display or account record may be used to show whether a bet has been accepted.

Once accepted, a bet cannot normally be changed or cancelled by the player unless the applicable game rules or website terms specifically allow this. If a wager is interrupted before it is recorded, check your account history and the relevant game record before attempting to place it again. Repeatedly submitting a wager may result in more than one bet being recorded.

2. Game results and settlement

Game results are determined by the system or process used for the relevant game. Results are settled in accordance with the published game rules and any applicable account terms. The result shown in the official game record or transaction history will generally be used to determine whether a bet has won, lost or been returned. Players should review the result and account balance after play and keep their own records where appropriate.

Random outcomes and fair play

Where a game uses a random outcome, each round is determined independently according to the design of that game. Previous wins or losses do not guarantee, improve or reduce the chance of a future result. A bet cannot be made more likely to win by changing the size of earlier wagers, continuing after a loss or attempting to predict a random sequence.

You must not interfere with, manipulate or attempt to gain unauthorised access to the website, game software, payment process or outcome system. The use of tools, software, devices or methods designed to automate play, obtain an unfair advantage, disrupt the service or bypass security controls is prohibited. Q7 Casino may investigate unusual activity and may restrict play while an investigation is completed.

Errors, interruptions and technical issues

Technical interruptions can occur because of internet connections, device settings, software faults, maintenance, third-party services or other events outside reasonable control. If a game does not operate as expected, do not assume that an incomplete screen means a bet was cancelled or that a displayed win has been settled. Review the account history and contact the available support channel if clarification is needed.

If a clear error affects a wager, game display, balance, price, paytable or settlement, Q7 Casino may correct the error in accordance with the applicable Terms and Conditions and legal requirements. This may include cancelling an affected wager, correcting an account entry or returning a stake where appropriate. An error does not create a right to a payment that would not have been available under the correct game rules.

Cancelled or void activity

A wager or game round may be cancelled, voided or returned where required by the game rules, a technical issue, a legal requirement, a security review or another circumstance described in the applicable terms. If a bet is voided, the treatment of the stake and any related return will be determined by the relevant rules. A player should not assume that an interrupted or disputed round has a particular result until it has been reviewed and settled.

• Check the game rules before playing and follow the instructions displayed during each round.
• Confirm the stake and betting selection before submitting a wager.
• Do not refresh repeatedly or submit the same wager again during a delay.
• Keep a record of disputed transactions, including the date, game and account history entry.
• Follow any reasonable instructions provided during a technical or security review.

3. Balances, payments and account reviews

Your account balance records deposits, accepted wagers, returns, adjustments and other transactions shown by Q7 Casino. You should check your balance and transaction history regularly and raise any suspected error as soon as possible. A balance displayed on a device may not immediately reflect a transaction if there is a delay, disconnection or other technical issue, so the official account record will be used when reviewing activity.

Deposits and funds

Deposits must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person without appropriate permission or where doing so would breach a law, payment provider rule or account requirement. Payment providers may apply their own conditions, processing requirements, fees or restrictions. Q7 Casino does not control the independent policies of banks, card providers or other payment services.

Funds should be used only for lawful gaming activity connected with the registered account. Q7 Casino may delay, restrict or review a transaction where additional verification is required, a payment is reversed, an account is under investigation or activity appears inconsistent with the account information provided. Any action taken will be handled in accordance with the applicable terms and legal obligations.

Withdrawals and verification

Before processing a withdrawal, Q7 Casino may need to confirm your identity, age, location, payment ownership or other account information. You may be asked to provide documents or complete verification steps. Documents should be genuine, clear, current where relevant and submitted through the approved process. Do not send sensitive information through an unverified channel.

A withdrawal may be reviewed for compliance with the account terms, anti-fraud requirements, payment rules and responsible gambling controls. The method used for a return may depend on the payment method, account status and applicable requirements. No payment is guaranteed until the relevant checks have been completed and the transaction has been confirmed in the account record.

Prohibited activity

You must not use the service for fraud, money laundering, unauthorised payment activity, collusion, manipulation, abuse of technical faults or any other unlawful purpose. You must not create multiple accounts to avoid an account restriction, obtain an unfair benefit or interfere with an investigation. Where prohibited activity is suspected, Q7 Casino may suspend an account, cancel affected activity, withhold or reverse transactions where permitted, and refer matters to relevant authorities.

Account restrictions are not a finding of wrongdoing in every case. A temporary hold may be applied while information is checked. Players should cooperate with reasonable requests and avoid opening another account or attempting to bypass a restriction. Further details about suspension, closure and review rights are set out in the applicable Terms and Conditions.

4. Responsible gambling, complaints and changes

Play responsibly

Gambling should be treated as entertainment, not as a way to earn income or recover money. Only play with money you can afford to lose and decide your spending and time limits before you begin. Never chase losses, borrow money to gamble, sell possessions to continue playing or gamble when you are affected by alcohol or other substances.

• Set a personal budget and stop when that budget has been reached.
• Take regular breaks and avoid playing when tired, upset or distracted.
• Do not increase stakes to try to recover a loss.
• Keep gambling separate from money needed for living costs and commitments.
• Use available deposit, loss, session or account time controls where offered.
• Consider a break, self-exclusion or professional support if gambling is becoming difficult to control.
• If you are concerned about your own gambling or someone else's gambling, seek help from an appropriate Australian support service.

Q7 Casino may apply responsible gambling checks or restrictions where required by its processes or applicable obligations. A player may also request assistance with available account controls. Restrictions can be important safety measures and should not be avoided by creating another account or using another person's account.

Questions, disputes and complaints

If you believe that a bet, result, balance entry or payment has been recorded incorrectly, review the relevant game information and account history first. Provide the details of the issue through the available Q7 Casino support or complaints channel. Include enough information for the matter to be identified, such as the account reference, approximate date and time, game name, stake, transaction details and a clear description of the concern. Do not include unnecessary passwords or full payment details.

A complaint may be reviewed using account records, game logs, payment information, technical data and any other relevant material. You may be asked for further information or verification before the review can be completed. Q7 Casino will aim to handle complaints fairly and consistently, but the outcome may depend on the official records and the applicable game and account rules.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to games, technology, security practices, legal requirements or the way the service operates. The current version published on the website will apply to future activity from the stated effective date or, where no date is shown, from publication. You should review the rules regularly and before placing a wager after a significant update.

If you do not understand a rule, do not place a wager until you have obtained clarification through the available support channel. Continuing to use the service after an update may be treated as acceptance of the revised rules, subject to any rights you have under applicable Australian law.